Refund and Returns Policy
Refund Policy for Services
Customers are eligible for refunds under the following conditions:
- The service(s) must not have been started or completed.
- The refund request must be initiated within 7 days of service booking.
- Proof of purchase, such as service confirmation or receipt, is required.
- The service must be eligible for a refund as per our refund policy.
Please note that certain services may not be eligible for refunds. Refer to our refund policy for more details.
Return Process for Service Cancellations
To initiate a refund or cancellation, customers must follow these steps:
- Contact our customer service team at senthilnathan@elitehvacref.com or +91 98423 13041 / +91 98423 13042 to request a cancellation authorization.
- Provide the service booking number, details of the service(s) to be cancelled, and the reason for cancellation.
- Once the cancellation request is approved, customers will receive a cancellation authorization number and further instructions.
- Our team will inspect the request to ensure it meets the eligibility criteria for refunds or cancellations.
Refund Process
Once the cancellation request is approved, the refund process will begin:
- If the service(s) meet the eligibility criteria, a refund will be issued to the original method of payment.
- Refunds will be processed within 7 to 8 working days of the cancellation approval.
- Customers will be notified via email once the refund has been processed.
- Depending on the payment method and financial institution, it may take additional time for the refund to reflect in the customer’s account.
Please note that service fees are non-refundable if the service has already commenced.
Issues with Service Delivery
If you encounter any issues with the service delivery (e.g., incomplete, unsatisfactory work), please follow these steps:
- Contact our customer service team at senthilnathan@elitehvacref.com or +91 98423 13041 / +91 98423 13042 to request a cancellation authorization.
- Provide details of the issue along with supporting documentation, if applicable.
- Our team will assess the situation and provide further instructions. If the service is deemed unsatisfactory, a refund or revision will be offered depending on availability.
Please note that service delivery issues must be reported within 7 days of service completion to be eligible for refunds or revisions.
Refund Timelines
Once your cancellation or refund request is received and reviewed, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original method of payment within 8 business working days.
Contact Information:
If you have any questions, concerns, or complaints about our Refunds Policy or our data practices, or if you would like to exercise your rights regarding your personal information, please contact us at:
Elite HVAC & Refrigeration Solutions
Email: senthilnathan@elitehvacref.com
Phone: 0413 225 5197 / +91 98423 13041 / +91 98423 13042
Address: 05, Ground Floor, Rose Garden, ECR Road, Maduvu Pet, Lawspet, Puducherry – 605008
We take your privacy seriously and will make every effort to address your concerns in a timely and professional manner.
